Delete your account
Last updated: 1 November 2026
This page explains how to delete your FashionTouri account (the “FashionTouri – Shop like a local” app and fashiontouri.com) and what happens to your data. The provider is FashionTouri e.U., Alserbachstraße 26/42, 1090 Vienna, Austria.
1. In the app
- Open the app and tap the profile icon at the top left.
- Scroll down and tap “Delete account”.
- Confirm with “Delete”.
Your account is deleted immediately. You will receive a confirmation email.
2. On fashiontouri.com
Sign in, open your profile and choose “Delete Account”.
3. Without the app and without signing in
Send an email to office@fashiontouri.com with the subject “Account deletion” from the email address you registered with. We will delete your account within 30 days and confirm this by email.
What is deleted
- Your account with name, email address, password and profile details
- Your profile picture
- Your suitcase (saved shops and tour order)
- Your reviews and comments
- Your newsletter subscription
What is not deleted, or deleted later
- Backups: We back up our database regularly. A deleted account disappears from the backups once they are overwritten in the regular rotation.
- Support requests you sent us are kept as long as we need them to handle your request. We delete them on request.
- Usage statistics and crash reports are not linked to your account. Statistics are deleted after 24 months, crash reports after 90 days at the latest.
- Business accounts (shops, hotels, designers with a subscription or listing) are not deleted automatically. The deletion is requested, we get in touch and also cancel any running subscription. Invoice data is kept as long as the law requires (usually 7 years in Austria).
For privacy questions, contact office@fashiontouri.com. See also our privacy policy.
